Terms & Conditions

Eligibility Requirements

• You are at least 18 years old (or the age of majority in your jurisdiction).

• You have a valid email address and telephone number.

• You have not been previously excluded from participating in gaming activities under our platform.

• Collusion, cheating, hacking, or other activities designed to manipulate our gaming outcomes.

• Using someone else's account or providing unauthorized access to others.

• Making multiple bets or placing wagers with one betting unit for more than 10 consecutive results in any single round.

• Offers are only available to users registered on our platform.

• All bonus offers must be redeemed as per the specific promotion's terms (if applicable).

• Wagering requirements apply; failure to meet them will result in forfeit of any wins associated with a particular offer.

• The full range of bonuses and promotions, including Welcome Bonuses, are detailed within this section.

• Betting should be done responsibly.

• Limit your deposits and set deposit limits accordingly.

• Take regular breaks from gaming activities (e.g., daily time-outs).

• Monitor session logs and analyze betting patterns for signs of excessive or compulsive behavior.

By registering an account, accessing or using any services offered by Castle Bingo, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions ("Terms"). If you do not agree with any provision of these Terms, please refrain from using our platform.

To use the Castle Bingo platform, you must meet the following requirements:

All users must be at least 18 years old to use Castle Bingo services. Users who attempt to register or participate while below the minimum age may have their accounts terminated, and they will be restricted from accessing any of our platforms or services.

The Castle Bingo platform is only available in Great Britain (GB) as per our UKGC bingo license. We do not permit access to users residing outside GB without explicit approval from regulatory authorities.

To register an account, you must provide accurate and complete information, including your name, date of birth, email address, telephone number, and physical address. You must also verify your identity as per our Think 25 policy, which requires age/ID checks to ensure users are at least 18 years old.

Each user is limited to one account on the Castle Bingo platform. We reserve the right to suspend or terminate accounts found in breach of this rule. Attempting to register multiple accounts with different names, email addresses, phone numbers, or other details will be considered as multi-accounting and may result in disciplinary measures.

We take identity verification seriously on our platform, requiring users to complete the Think 25 identification process when creating an account. This includes providing valid ID documents (passport, driver's license, utility bill) for age verification purposes. Users will be contacted via phone or email if further documentation is required.

You agree to maintain accurate and up-to-date information in your Castle Bingo profile, including contact details, date of birth, and address. Failure to do so may result in account suspension or termination.

It's essential that you protect your login credentials (username/password) from unauthorized use by third parties. We will never request your password via email, phone call, or text message. Should you believe someone has accessed your account without consent, please contact our support team immediately for assistance in securing and restoring access.

You must ensure that your username and password are unique to Castle Bingo and kept confidential. Sharing login details with others will be considered a breach of security protocols. Users found sharing passwords may have their accounts suspended or terminated without prior warning.

The following actions are not permitted on the Castle Bingo platform:

Castle Bingo takes multi-accounting seriously. We will monitor user activity, including patterns of bet placement, login locations, and account history. Users engaging in such behavior risk having their accounts suspended or terminated without prior warning.

Bets must be placed for real money only. Each game has its own unique set of wagering requirements; please check the specific rules applicable to each title played on our platform. Losing sessions will not result in the loss or gain of Castle Bingo tokens/balance credits. Winning wagers may incur taxes at your local jurisdiction rate.

Bonus abuse includes but is not limited to, using third-party software or bots to play games for you. Abuse may also include exploiting technical features, creating multiple accounts with the intention of claiming multiple bonuses per customer within a defined timeframe, or consistently making strategic decisions based on prior session information (e.g., employing data analysis). All bonus abusers risk having their account terminated and banned from participating in gaming activities under our platform.

As per UKGC and regulatory guidelines on responsible gaming practices, we will request verification from users before processing any withdrawals. This includes documentation showing proof of age, address, and source of funds to prevent money laundering or other prohibited activities.

In cases where your account has been terminated due to technical issues with Castle Bingo, the AML/KYC process may be triggered for enhanced review purposes. Please allow sufficient time for these processes (typically a few business days), but if delays are necessary, we will notify you via email or through in-app notifications.

We aim to provide an enjoyable experience on our platform; however, please remember:

If you feel that your online bingo participation is negatively impacting your financial situation, please contact our support team to initiate a period of voluntary self-exclusion. You can opt-out from gaming activities on the Castle Bingo platform through our responsible gambling features for periods between 6 months up to 12 months (inclusive) or by permanently excluding yourself.

We take fairness in games seriously; we use random number generators (RNGs) licensed under eCogra/iTech Labs auditors' supervision. All betting outcomes are independently generated through this system, ensuring fair game results at all times.

Occasionally our platform may experience downtime due to technical reasons outside of Castle Bingo control (e.g., server upgrades). Any bets placed during such a session will be void and refunded accordingly. Please allow sufficient time for recovery in case of these issues; notification via email, social media channels, and/or mobile notifications is provided.

In situations where your account has been flagged as suspicious or found to contravene our Terms & Conditions (including multi-accounting), we may suspend or terminate it. In either case, you will be notified in writing about the reasons behind such action via email or through a notification message on Castle Bingo.

All content, graphics, music, artwork, software code, intellectual property rights (IPRs) are exclusive to Castle Bingo Ltd unless otherwise stated. Any unauthorised reproduction, use of trademarks, or copying material from this website will result in claims against the infringing party for damages.

To the fullest extent permissible by law and/or statute, we shall not be responsible or liable to you for any direct losses (including consequential loss), indirect harm (such as damage to third-party property), special or punitive compensation incurred due to breach of contract. This includes but is not limited to, data loss while gaming; errors in processing transactions.

We reserve the right at our sole discretion to modify these terms and conditions from time to time. Changes may be necessary for regulatory updates or platform enhancements.